Sound familiar?
“Support tickets pile up faster than we can answer them”
“Customers expect instant responses but my team is stretched thin”
“Simple questions take up too much of our support team's time”
What Nova does for you
Your AI-powered inbound concierge that works 24/7.
Instant Ticket Triage
I categorize and prioritize incoming tickets so urgent issues get immediate attention.
Smart FAQ Responses
I resolve common questions instantly using your knowledge base and past tickets.
Intelligent Escalation
I know when to hand off to humans and provide full context for smooth transitions.
Customer Sentiment Tracking
I flag frustrated customers early so you can intervene before issues escalate.
65%
Tickets auto-resolved
<2min
First response time
96%
Accuracy rate
24/7
Always available
Core Capabilities
Ticket TriageFAQ ResponsesEscalation RoutingCustomer FeedbackKnowledge Base
Integrates with
IntercomZendeskSlackNotion
FAQ